This Refund & Cancellation Policy outlines the conditions and terms regarding cancellations, deposit retainers, balance settlements, and refund requests for custom on-site bridal hair, makeup, and styling consultation services provided by bridalucent (www.bridalucent.com).

By requesting a quote, confirming a booking consultation, or submitting any payment on www.bridalucent.com, you (“Client”) explicitly accept and agree to the policy terms set forth below.

1. Merchant Identification & Jurisdiction

  • Brand Name: bridalucent
  • Official Website: www.bridalucent.com
  • Contact Email: bridal@bridalucent.com
  • Jurisdiction: Operating from Germany, serving clients across Europe and the United States.

2. Transaction Model & Deposit Policy

Our services are individually custom-tailored based on client specifications, event locations, and date requirements:

  • One-Time Transactions: All charges—including initial deposit retainers and final balance payments—are processed as one-time transactions. We do not operate recurring charges or subscription plans.
  • Non-Refundable Deposit (Retainer): Upon mutual agreement on a custom quote, the Client pays a deposit to lock and reserve exclusive artist availability and time slots for the specified event date. Because payment of the deposit immediately initiates dedicated scheduling and pre-event resource allocation, the deposit is strictly non-refundable.

3. Final Balance Settlement & Service Completion

  • Final Balance Payment: The remaining balance is payable upon successful completion of the on-site styling service on the scheduled event date.
  • Post-Service Non-Refundability: Once the custom styling service has been rendered on location and acknowledged by the Client, the final balance payment is final and non-refundable, representing full satisfaction and completed fulfillment.

4. Right of Withdrawal & European Union Consumer Disclosure

In accordance with European Union consumer legislation governing customized services and specific-date bookings:

  • Waiver of 14-Day Withdrawal Right: By confirming your booking, submitting payment, or authorizing digital communication, you explicitly agree that once digital fulfillment, consultation, or booking confirmation has commenced, the user expressly waives the 14-day right of withdrawal (right of cancellation).
  • Statutory Exemption for Custom Services: Services tailored to individual specifications, personalized schedules, and specific event dates are custom-rendered and legally exempt from standard statutory distance-selling cooling-off or withdrawal periods once processing or execution begins.

5. Client Cancellations & Rescheduling

  • Cancellation Notification: All cancellation or date adjustment requests must be submitted in writing directly to bridal@bridalucent.com.
  • Cancellation Timelines:
    • Cancellations by Client: If a Client cancels a booking prior to the event, the initial deposit remains non-refundable due to reserved date lock-out. Any prepaid final balance amounts (if paid in advance) may be evaluated for partial refund, provided formal written notice is received within the agreed timeframe specified in the individual service agreement.
    • Rescheduling: Requests to reschedule event dates are subject to team availability and operational feasibility. Rescheduling is not guaranteed and requires written confirmation from bridalucent.

6. Dispute Protocol & Anti-Chargeback Policy

  • Direct Inquiry Resolution: If you have any questions or concerns regarding your booking, billing, or service execution, you agree to contact bridalucent directly at bridal@bridalucent.com to resolve the matter administratively before filing any dispute with your financial institution.
  • Non-Physical Service Fulfillment Evidence: Because our customized offerings do not involve physical shipping, no physical tracking numbers are generated. Valid legal proof of service delivery includes issued digital quote confirmations, booking itinerary emails, deposit payment receipts, and signed on-site service completion acknowledgments.
  • Unjustified Chargebacks: Fraudulent or unjustified chargebacks initiated without prior written communication will be rigorously contested with full digital logs, written correspondence, and service completion records.

7. Contact Information

For any cancellation requests, billing inquiries, or refund-related communications, please contact us directly:

  • Brand Name: bridalucent
  • Official Website: www.bridalucent.com
  • Contact Email: bridal@bridalucent.com